Frequently Asked Questions

What is your payment method?

We accept all major credit cards and online bank payments through PayPal. Please note that you don’t need to have a Paypal account to make a payment.  Your card will only be charged when your order enters the shipping stage.  

When can I expect my order to be delivered?

All orders take approximately 10-14 business days to be printed/handmade from the order date. Then they will be shipped out. International orders take approximately 10- 21 business days. 

 

What method of shipping do you use?

We ship our products via US Postal Service (USPS) Priority Mail. Shipping fees will be calculated at the time of check out.

Please note that we are not responsible for any custom fees or duties incurred on international orders.  

Digital Products

NO SHIPPING and Instant Download.

Do you offer wholesale?

Yes, we welcome wholesale orders.  Use the Contact Us form on the wholesale page to receive more information.

Do you accept commission requests?

Yes.  Please check the Work with Me page for more info.

What if I'm not happy with your product?

We want you to be happy with your purchase and will refund your money if you are not fully satisfied.  Simply notify us via the Contact Us form within 14 days for an exchange or return.* 

To receive full credit, make sure the products are in good condition, not damaged and look new.

  • Items should be packed so there is no damage during the return shipment.
  • Enclose the original packing slip with the reason for the return - replacement, exchange, or credit, minus        shipping fees
  • Shipping is your responsibility
  • Refund will be issued minus any original shipping fees & any damage assessment fee

*Commissioned Work:

All commissioned based work cannot be cancelled, and is non-refundable once you confirm and approve your personalized order.

*Digital Products:

Unfortunately, due to the nature of digital products, all sales of digital products are final. We trust that when you made the decision to purchase them, you already fell in love with the design.