We know how exciting it is to receive your orders as quickly as possible. That’s why our top priority is to send out your order as soon as possible. Once we receive your order, we’ll process it within 3 business days. Delivery will take between 5-7 business days. However, please bear in mind that, once the order leaves our facility, your package is on the courier’s time schedule.
Shipping Fees to Contiguous USA/Canada
- Orders less than $99 –> $9.99
- Orders Over $99 –> FREE SHIPPING
Note:
- Shipping times are approximate and are based on zip code
- Please make sure that you double-check the shipping address that you provide at checkout.
- We ship all orders Monday through Friday only. Orders placed on Saturdays and Sundays will be shipped the following Monday. In the case of official US holidays, orders will be shipped the following business day.
- Unfortunately, we can’t ship to PO Boxes.
- Please note that we’re not responsible for customs fees or duties incurred on international orders. Customers are responsible for paying any customs fees or duties.
Damaged Items
If your item arrives broken or damaged in the mail, contact us immediately with the order number, photo(s), and an explanation. We will arrange for a replacement or issue a refund, whichever you prefer, at no extra cost to you.
Incorrect Items Received
We’re sorry that this happened to you. Mistakes happen from time to time and we do our best to help you. Please send us an email with your order number, photos of the product you received. If the mistake was due to an error on our part, we will prepare the correct product to be shipped out to you as soon as possible.
We want to make your shopping experience at Siti Nuriati Studio a pleasant experience. Please contact us with any questions. We’ll be happy to help.